Somaura Support

Help with body check-ins, mindful practices, Auralis, privacy and your account.

Contact: somaura.app@gmail.com

Scan or camera issue

Make sure the complete body area is visible, use even lighting and keep the phone steady. You can review camera access in your device settings. Somaura processes camera frames on your device.

Microphone or Auralis issue

Auralis voice is optional. You can continue silently or type instead. Microphone and speech-recognition permissions can be changed in your device settings.

Exporting or deleting data

Open You → Camera & privacy to export data, delete scan history, delete all data or delete a signed-in Somaura account. You can also use the account deletion page.

What to include in a support request

Include your phone model, operating-system version, Somaura app version and the steps that caused the problem. Do not email camera images, voice recordings or sensitive health details.

Safety

Somaura is a wellness app and not a medical emergency service. For severe, sudden or worrying symptoms, contact local emergency services or a qualified healthcare professional.


Support auf Deutsch

Beschreibe bitte dein Handymodell, die Betriebssystem-Version, die Somaura-Version und die genauen Schritte bis zum Problem. Sende keine Kamerabilder, Sprachaufnahmen oder sensiblen Gesundheitsinformationen per E-Mail.

Export und Löschung findest du unter Du → Kamera & Privatsphäre. Somaura ist eine Wellness-App und kein medizinischer Notfalldienst.